At brewcup.online, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return and refund in accordance with the policy outlined below.
Return Eligibility
- Returns must be requested within 30 days of receiving your order.
- Items must be unused, unworn, and returned in their original condition and packaging.
- Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.
- Proof of purchase or order confirmation is required for all return requests.
Return Process
Before returning any item, please contact our customer support team at service@brewcup.online to obtain return instructions.
Customers are responsible for securely packaging returned items to prevent damage during transit. Returns sent without prior authorization may experience processing delays.
Return Address
All approved returns should be sent to:
brewcup.online Returns Department
5115 CEDAR VALLEY RD
CATAWBA, SC 29704-9490
United States
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used for the purchase. Refund processing typically takes up to 3 business days after the returned item has been received and approved. Financial institutions may require additional time to post the refund to your account.
Non-Refundable Situations
Refunds may be denied if:
- The return request is made after the return period has expired.
- The item is returned in a used, damaged, or altered condition.
- The item is returned without sufficient proof of purchase.
- The returned package is missing components originally included with the order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact service@brewcup.online within 48 hours of delivery. Include your order number and photos of the item so we can review and resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Website: brewcup.online
Email: service@brewcup.online
Phone: +1 (928) 793-9754
We reserve the right to update this Refund Policy at any time without prior notice. Continued use of brewcup.online constitutes acceptance of any updated policy.